isännöitsijää

Isännöitsijä is a professional responsible for the administration and daily operations of a Finnish housing company (asunto-osakeyhtiö) or other jointly owned property. The isännöitsijä can be employed by the housing company itself or work for an external isännöintitoimisto, with the relationship governed by an isännöintisopimus (property management contract).

The core duties include financial and administrative management, such as bookkeeping, accounting, preparing the annual budget, and maintaining a long-term maintenance plan. The isännöitsijä also handles the collection of maintenance charges, manages banking matters, and reports to the board and owners. In addition, they supervise maintenance and repairs, procure and supervise contractors, and ensure that work complies with safety regulations and building codes. They coordinate and prepare materials for governance processes, including organizing and documenting meetings of the board and the annual general meeting, drafting agendas and minutes, and communicating with residents.

The isännöitsijä acts under the authority of the housing company’s board and general meeting. They provide professional advice and execute decisions as delegated by the board, but they do not set policy on their own. They are expected to act with due care and in the best interests of the housing company and its owners; liability for professional negligence may arise depending on the contract and applicable law.

Professional standards are important in the field. Many isännöitsijät are members of industry associations such as Isännöintiliitto, which promote professional qualifications, ethical guidelines, and ongoing education for property managers.