ilmaisemavasta

ilmaisemavasta is a Finnish online service launched in 2011 that offers automated response generation for user inquiries. The platform is built on natural language processing technology and is designed to provide quick and accurate answers on a wide range of topics, including education, legal information, and everyday advice. Users can interact with ilmaisemavasta through a web interface or a mobile application, typing questions in Finnish or English. The system parses the input, identifies key concepts, and retrieves relevant information from a curated knowledge base before composing a concise response.

The service is free to use, reflecting its name which loosely translates to “free response” in English. Several municipalities and educational institutions in Finland have incorporated ilmaisemavasta into their digital services, citing its ability to reduce the workload on human support staff. In 2019, the platform achieved a 90 percent satisfaction rate according to an independent user survey conducted by a national research institute.

ilmaisemavasta’s architecture relies on the Microsoft Azure Cognitive Services suite, with a backend that includes Azure Search and Azure Machine Learning for continuous improvement. The system is updated regularly with new data sets and user feedback to maintain relevance. While it is widely used in Finland, the platform has not yet been extended internationally, though there are plans to offer additional language support in the coming years.