etämyynnille

Etämyynti refers to the sale of goods or services to consumers where the seller and buyer are not physically present together at the time of the sale. This includes transactions conducted online, via mail order, telephone, or through television shopping channels. In Finland, etämyynti is governed by specific consumer protection laws, primarily the Consumer Protection Act, which provides consumers with certain rights and protections when purchasing goods or services remotely.

A key right associated with etämyynti in Finland is the right of withdrawal. Consumers typically have a 14-day cooling-off period, during which they can cancel the purchase without providing a reason and without penalty. This period usually starts from the day the consumer receives the goods or, in the case of services, from the day the contract is concluded. The seller must inform the consumer about this right of withdrawal.

There are some exceptions to the right of withdrawal, such as for personalized goods, sealed items that have been unsealed after delivery, or digital content that has been downloaded. Sellers are also obligated to provide consumers with clear and comprehensive information before a distance contract is concluded. This information typically includes details about the seller, the main characteristics of the goods or services, the total price, payment methods, delivery arrangements, and the consumer's right of withdrawal. Failure to provide this information can extend the withdrawal period.