duoenergy

Duo is a company that provides a cloud-based platform for utility companies. Their software aims to improve customer engagement and operational efficiency. The platform integrates customer information, billing, and operational data into a single system. This allows utilities to manage customer accounts, process payments, and respond to service requests more effectively.

Duo's key features include a customer portal that offers self-service options for billing inquiries and payments. It also provides tools for managing energy usage and understanding consumption patterns. On the operational side, Duo's platform assists with field service management, outage reporting, and asset tracking. The goal is to create a more connected and responsive utility experience for both the customer and the utility provider. The company focuses on leveraging data analytics to provide insights that can help utilities make informed decisions and adapt to changing market demands. Duo's approach is designed to support utilities in their transition to smart grid technologies and evolving customer expectations.