berdialog

Berdialog is a term used in human-computer interaction and discourse studies to describe structured, bidirectional communication sessions designed to achieve a shared goal. The concept emphasizes turn-taking, clarification mechanisms, and contextual grounding, whether the participants are a human user and an automated system or two or more humans collaborating through a digital interface.

The word appears to derive from the Indonesian prefix ber- meaning to engage in and the word dialog, though it has been adopted in broader technical usage beyond Indonesian-speaking contexts.

Key characteristics include interactivity, goal orientation, and statefulness. Berdialog supports turn-based exchanges and typically includes clarifying questions, confirmation steps, and error recovery. Dialog history often influences current responses, enabling coherence over longer interactions. Multimodal variants may incorporate text, voice, and visual cues.

Applications of berdialog include customer support chatbots, virtual assistants, educational tutors, and collaborative software that uses guided dialogue to elicit requirements or negotiate plans.

Approaches to implementing berdialog range from rule-based guided dialogs that steer users through a decision tree to data-driven conversational agents that adapt prompts based on user input, as well as mixed-initiative systems that balance control between user and agent.

Evaluation typically considers task success rate, average turns to complete, user satisfaction scores, and rates of misunderstanding or escalation.

Related concepts include dialogue system, conversational agent, human-computer interaction, and conversation design.