asiakaspoiston
Asiakaspoisto, often translated as customer churn or customer attrition, refers to the phenomenon of customers ceasing to do business with a company or service provider. This can occur for a variety of reasons, including dissatisfaction with products or services, better offerings from competitors, changes in customer needs, or the expiration of contracts. Understanding and managing customer churn is a critical aspect of business strategy for companies across many industries, from telecommunications and finance to retail and subscription services.
High customer churn rates can significantly impact a company's profitability and growth. Acquiring new customers is
Measuring churn is usually done by calculating the percentage of customers lost over a specific period. Different