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Twilio

Twilio is a cloud communications platform as a service (CPaaS) company that enables developers to embed voice, messaging, video, and other communications features into applications through APIs. Founded in 2008 by Jeff Lawson, Evan Cooke, and John Wolthuis, the company is headquartered in San Francisco, California. Twilio’s platform provides programmable tools that scale for use in applications worldwide.

Core products and services include Programmable Voice for making and receiving calls, Programmable SMS and MMS

Business model and ecosystem: Twilio operates on a pay-as-you-go pricing model for its APIs and services, serving

Corporate status: Twilio went public on the New York Stock Exchange in June 2016 under the ticker

for
text
messaging,
and
Programmable
Video
for
video
communication.
The
company
also
offers
authentication
and
security
services
such
as
Twilio
Verify
and
Authy,
as
well
as
Studio,
a
low-code
visual
workflow
builder,
and
Flex,
a
programmable
contact
center
solution.
In
2019,
Twilio
acquired
SendGrid
to
expand
its
email
delivery
and
marketing
email
capabilities,
and
in
2020
it
acquired
Segment,
a
customer
data
platform,
to
broaden
data
and
analytics
offerings.
a
range
of
customers
from
startups
to
large
enterprises.
It
maintains
a
global
communications
network
that
interconnects
carriers,
aggregators,
and
service
providers
to
deliver
messages
and
calls
worldwide.
The
company
emphasizes
developer-focused
tooling
and
a
broad
ecosystem
of
partners
and
integrations.
TWLO.
Since
then,
it
has
expanded
its
product
portfolio
and
customer
base
across
industries,
cementing
its
position
as
a
major
player
in
the
CPaaS
market.