Støttekontakt

Støttekontakt is a concept in Norwegian social services, referring to a supportive relationship between a client and a social worker or other professional. The term is often used in the context of child welfare services, where the støttekontakt is a key element in supporting vulnerable children and families.

In a støttekontakt, the social worker establishes a trusting relationship with the client, providing emotional support, guidance, and practical assistance. The relationship is built on a foundation of mutual respect, trust, and open communication. The social worker actively listens to the client's concerns, needs, and goals, and works collaboratively with them to develop and implement a supportive plan.

The purpose of the støttekontakt is to provide stability and support for clients who are experiencing challenges or difficulties in their lives. The social worker helps the client to cope with their situation, develop coping strategies, and access necessary resources and services. The goal is to empower the client to regain control over their life and make positive changes.

In practice, støttekontakt can involve a range of activities, such as home visits, phone calls, and meetings. The social worker may also collaborate with other professionals, such as therapists, teachers, or healthcare providers, to ensure a comprehensive and coordinated approach to supporting the client.

Effective støttekontakt is based on a combination of technical knowledge, emotional intelligence, and interpersonal skills. Social workers develop a deep understanding of the client's circumstances, needs, and goals, and use this knowledge to provide tailored support and guidance. By doing so, they can help clients build resilience, overcome challenges, and achieve positive outcomes.