Stödprocesser

Stödprocesser, often translated as support processes, are the internal activities within an organization that enable and facilitate the core business processes. While core processes are directly involved in creating and delivering a product or service to the customer, support processes provide the necessary resources and infrastructure for these core activities to function effectively. Examples of support processes include human resources management, IT services, finance and accounting, legal affairs, and procurement.

These processes are essential for the smooth operation and long-term sustainability of any organization. They ensure that employees are hired and managed properly, that technology is maintained and updated, that financial transactions are recorded accurately, and that the company complies with relevant regulations. Without effective support processes, core processes can become inefficient, prone to errors, or even halted altogether.

The distinction between core and support processes is important for strategic planning and process improvement. By understanding which processes are core and which are supportive, organizations can allocate resources more effectively and identify areas where improvements will have the greatest impact on overall performance. Optimizing support processes can lead to cost savings, increased efficiency, and enhanced employee satisfaction, all of which indirectly benefit the delivery of products and services to customers.