ServiceLevelIndikatoren

Service Level Indicators (SLIs) are quantitative measures used to assess the performance and reliability of a service. They are a key component of Service Level Agreements (SLAs) and Service Level Objectives (SLOs), which define the expected level of service quality. SLIs are typically expressed as a ratio of good events to total events, such as the percentage of successful requests or the average response time.

Common SLIs include:

- Availability: The percentage of time a service is operational and accessible.

- Latency: The time taken to respond to a request, often measured in milliseconds.

- Throughput: The number of requests a service can handle per unit of time.

- Error Rate: The percentage of requests that result in an error.

SLIs are designed to be measurable and actionable, providing clear targets for improvement. They help organizations understand the current performance of their services and identify areas for optimization. By monitoring SLIs, businesses can ensure they meet their SLOs and SLAs, thereby maintaining customer satisfaction and trust.

Effective use of SLIs requires regular monitoring and analysis. Tools and techniques such as dashboards, alerts, and automated reporting can help in tracking SLIs over time. This data-driven approach allows for proactive management of service performance, enabling quick responses to any deviations from expected levels.