Serco

Serco Group plc is a British multinational company that provides outsourced public services. Founded in 1929 as the Cable & Wireless company, it later diversified and rebranded as Serco in 1987. The company operates in various sectors including transport, healthcare, justice, immigration, and defence, across several countries such as the United Kingdom, Australia, New Zealand, North America, and the Middle East.

Serco's business model involves contracting with governments and private organizations to manage and deliver services that were traditionally performed by public sector employees. This can range from operating transport networks and managing prisons to providing IT support and delivering healthcare services. The company has grown significantly through acquisitions and organic expansion.

The company has faced scrutiny and controversy regarding its performance and contract management in various areas. These have included issues related to billing practices, service quality, and operational failures. Serco has engaged in efforts to reform its governance and operational practices in response to these challenges. Its stated mission is to be a trusted partner that improves the quality and efficiency of public services.