Qualitätskenngrößen

Qualitätskenngrößen, or quality characteristics, are specific attributes or features of a product, service, or process that are used to evaluate its quality. These characteristics are measurable and can be used to determine whether a product or service meets the required standards. Qualitätskenngrößen are essential for quality management and control, as they provide a basis for setting quality standards, monitoring performance, and making improvements.

There are two main types of Qualitätskenngrößen: qualitative and quantitative. Qualitative characteristics describe attributes that cannot be measured numerically, such as color, taste, or design. Quantitative characteristics, on the other hand, can be measured numerically, such as length, weight, or temperature. Both types of characteristics are important for ensuring that a product or service meets the needs and expectations of customers.

Qualitätskenngrößen can be further classified into two categories: primary and secondary. Primary characteristics are those that directly affect the customer's perception of quality, such as product performance or durability. Secondary characteristics, also known as conformance characteristics, are those that do not directly affect the customer but are necessary for the product to function properly, such as dimensions or material properties.

In quality management systems, such as ISO 9001, Qualitätskenngrößen play a crucial role in defining quality requirements, planning quality control activities, and monitoring the effectiveness of quality management processes. By identifying and measuring the appropriate Qualitätskenngrößen, organizations can ensure that their products and services consistently meet customer expectations and regulatory requirements.