QENC

**QENC**

QENC, or the **Queensland Emergency Number Connect**, is a telecommunications service developed by Telstra in partnership with the Queensland Government to enhance emergency communication in the state. Launched in 2019, QENC aims to improve the reliability and accessibility of emergency calls, particularly in remote and rural areas where traditional phone networks may be less stable.

The service leverages existing mobile networks to provide a more robust connection for emergency services, including police, fire, and ambulance personnel. By utilizing advanced call routing and redundancy features, QENC helps ensure that calls are consistently routed to the nearest emergency response center, even during network disruptions. This is particularly beneficial in regions prone to natural disasters, such as cyclones or bushfires, where infrastructure may be temporarily compromised.

QENC operates alongside existing emergency services infrastructure, meaning users can still dial 000 for urgent assistance. The system is designed to be compatible with both traditional and modern mobile devices, ensuring broad accessibility. While it does not replace existing emergency services, QENC complements them by providing a more resilient backbone for critical communications.

As of its implementation, QENC has been tested in various scenarios, including live events and natural disasters, demonstrating its effectiveness in maintaining connectivity during emergencies. Ongoing updates and improvements are expected as the technology continues to evolve to meet the needs of Queensland’s diverse and dynamic landscape.