Palvelukatalogia

Palvelukatalogia, often translated as service catalog, is a structured list of services offered by an organization. It serves as a central point of information for users and stakeholders, detailing what services are available, how to access them, and what to expect. In the context of information technology and business processes, a service catalog is a key component of service management frameworks like ITIL.

The primary purpose of a service catalog is to present services in a clear and understandable manner, often from the user's perspective. It typically includes descriptions of each service, its benefits, service level agreements (SLAs) outlining performance expectations and support, pricing if applicable, and the process for requesting or managing the service. This transparency helps manage user expectations and reduces ambiguity.

By providing a consolidated view of offerings, a service catalog can streamline service delivery, improve customer satisfaction, and facilitate better communication between service providers and consumers. It can also be used internally by IT departments or other service-providing units to standardize their offerings and ensure consistency in delivery. Implementing and maintaining an effective service catalog requires careful planning and ongoing management to ensure its accuracy and relevance.