Nødtelefonoperatører
Nødtelefonoperatører, sometimes referred to as dispatchers or emergency call takers, are the crucial first point of contact for individuals requiring emergency services. They are employed by various agencies, including police departments, fire departments, and ambulance services, to receive and process emergency calls. Their primary responsibility is to gather essential information from callers quickly and accurately to determine the nature of the emergency and the appropriate response needed.
These operators must remain calm and composed under pressure, often dealing with distressed or panicked individuals.
In addition to receiving calls, nødtelefonoperatører may also be responsible for monitoring communication systems, dispatching units,