Multikanalstøtte
Multikanalstøtte refers to the ability of a business or organization to interact with its customers across multiple communication channels. This approach allows customers to choose their preferred method of contact, whether it be through phone, email, live chat, social media, or in-person interactions. The key principle is to provide a seamless and consistent experience regardless of the channel used.
Implementing multikanalstøtte requires integration between different communication platforms. This ensures that customer history, preferences, and previous
The benefits of multikanalstøtte are numerous. It enhances customer convenience by offering flexibility in how they