Medelväntetid
Medelväntetid refers to the average time a customer or user spends waiting for a service or resource. This metric is crucial in various fields, including customer service, telecommunications, transportation, and healthcare, to assess efficiency and customer satisfaction.
In a customer service context, medelväntetid might be the average time a caller waits on hold before
High medelväntetid can lead to decreased customer satisfaction, increased abandonment rates, and potential revenue loss. Conversely,