Kundetiløring
Kundetiløring, a Danish term, translates to customer onboarding or customer orientation. It refers to the process a business employs to introduce new customers to its products or services and guide them toward successful and satisfactory usage. The primary goal of kundetiløring is to ensure customers understand how to derive value from their purchase, thereby increasing customer satisfaction, loyalty, and reducing churn.
This process typically begins immediately after a purchase or sign-up and can extend over a period of
Effective kundetiløring can significantly impact a customer's long-term relationship with a company. A well-executed onboarding process