Kuluttajaneuvonta

Kuluttajaneuvonta is a Finnish government service that offers free information and guidance to consumers on their rights and responsibilities in the marketplace. It is operated by the Finnish Competition and Consumer Authority (Kilpailu- ja kuluttajavirasto, KKV). The service helps people understand how Finnish consumer protection laws apply to purchases, contracts, warranties, and service agreements, and provides practical advice on how to handle problems with goods or services, refunds, or cancellations.

The guidance includes explanations of common situations such as online shopping, distance contracts, defective products, mis-selling, and cancellation rights, as well as information on how to exercise remedies and when to contact other authorities. Kuluttajaneuvonta can help determine the appropriate route for a dispute, including information about the Consumer Disputes Board (Kuluttajariitalautakunta) or other enforcement options. It also offers general tips on avoiding fraud and scams and provides referrals to local consumer advisory services when needed.

The service is available to Finnish residents and is typically offered at no cost. Contact is usually via telephone or online form during defined business hours, and information is also available on the KKV website. Kuluttajaneuvonta does not decide disputes itself but provides neutral information and supports consumers in understanding and exercising their rights.