Kliendireisi
Kliendireisi, often translated as customer journey, refers to the complete experience a customer has with a company, product, or service. It encompasses all the touchpoints and interactions from initial awareness and consideration through to purchase, use, and ongoing loyalty. Understanding the kliendireisi is crucial for businesses aiming to improve customer satisfaction and drive business growth.
The kliendireisi typically begins with the awareness stage, where a potential customer first learns about a
Mapping the kliendireisi involves identifying each stage, the customer's goals and emotions at each point, and