Kaugmüügile

Kaugmüügile refers to the Estonian term for distance selling. It encompasses all types of sales transactions where the seller and the consumer are not simultaneously present in the same location at the moment of concluding the contract. This can include sales made through the internet, by mail order, telephone, or even by catalog.

The legal framework for kaugmüügile in Estonia is primarily governed by consumer protection laws, which aim to safeguard the rights of consumers engaging in these types of transactions. A key aspect of kaugmüügile is the right of withdrawal, allowing consumers a specified period to return goods or cancel services without providing a reason. This cooling-off period is a fundamental protection for consumers who cannot physically inspect the goods or fully assess the service before making a purchase.

Estonian legislation specifies the conditions under which this right of withdrawal applies, including the duration of the withdrawal period and the procedure for exercising it. Sellers are obligated to provide clear and comprehensive information to consumers about their rights, including details about the product or service, the seller's identity, the total price, and the right of withdrawal. Failure to provide this information can impact the seller's ability to enforce the contract or may extend the consumer's withdrawal period. Kaugmüügile is a significant part of modern commerce, facilitating cross-border and remote transactions.