Ferðamálastofunni

Ferðamálastofunni, also known as the Travel Disputes Board, is an Icelandic institution established to handle disputes between travelers and travel service providers. It was founded in 1997 and is governed by the Icelandic Ministry of Industry and Innovation. The board's primary objective is to provide a fair and impartial resolution process for travelers who have experienced issues with their travel services, such as flights, accommodations, and tours.

The Travel Disputes Board operates under the principle of mediation, aiming to resolve disputes amicably between the parties involved. The board consists of three members, including a chairperson and two other members, who are appointed by the Ministry. The chairperson is typically a lawyer with experience in travel law, while the other members may have backgrounds in travel industry or consumer protection.

To initiate a case, a traveler must submit a complaint to the board within six months of the incident. The complaint should include details about the dispute, the parties involved, and any relevant documentation. The board then reviews the complaint and, if deemed appropriate, schedules a mediation session. During this session, the board facilitates a discussion between the traveler and the service provider to reach a mutually acceptable solution.

The Travel Disputes Board's decisions are binding on both parties, and the board has the authority to impose penalties on service providers who fail to comply with its rulings. The board's rulings are also subject to appeal to the Icelandic Court of Appeals. The Travel Disputes Board plays a crucial role in maintaining consumer confidence in the Icelandic travel industry by providing a reliable and efficient dispute resolution mechanism.