Fahrgastinformation

Fahrgastinformation refers to the provision of information to users of public transport to help them plan and carry out journeys. It encompasses pre-trip, on-trip, and post-trip information and covers schedules, routings, service alterations, accessibility, and fare conditions. Its goal is to improve reliability, efficiency, and user experience.

Information channels include physical signage at stations and on vehicles, digital displays and audio announcements, mobile apps and websites, and customer service points. Real-time information about delays, detours, and platform changes is a central element and is increasingly integrated with trip-planning tools to show connections and alternatives.

Data standards and interoperability: Public transport information relies on standardized data formats to allow different systems to exchange data. Common formats include GTFS and GTFS-realtime, with regional equivalents like NeTEx and SIRI. This enables operators to publish schedules, live status, and fares to third-party apps as well as internal systems.

Accessibility: information should be available in accessible formats, including clear language, high-contrast signage, audio announcements, and compatibility with screen readers. Multilingual support is common in urban networks.

Regulatory and policy context: in many countries, public transport information is governed by national or regional regulations and EU guidance that promote transparency and passenger rights, as well as the use of standardized data to support multimodal journey planning.

Impact and challenges: effective Fahrgastinformation reduces uncertainty, increases ridership, and aids during disruptions, but challenges include data accuracy, the digital divide, and ensuring information remains up to date across networks.