þjónustustigssamningur
A þjónustustigssamningur, often translated as a Service Level Agreement (SLA), is a contractual agreement between a service provider and a client. This agreement defines the level of service expected from the provider, outlining the metrics by which that service is measured, and the remedies or penalties applicable if the agreed-upon levels are not achieved.
The primary purpose of a þjónustustigssamningur is to set clear expectations for both parties involved. It
Key components of a þjónustustigssamningur often include definitions of services, performance metrics, reporting procedures, and consequences
þjónustustigssamningur are common in various industries, particularly in IT, telecommunications, and facilities management, where service quality