þjónustustigssamning
þjónustustigssamning, commonly known as a Service Level Agreement (SLA), is a contract between a service provider and a client that defines the level of service expected from the provider. It specifies metrics by which the service is measured and the remedies or penalties that apply if the agreed-upon levels are not achieved.
SLAs are crucial for managing expectations and ensuring accountability in service delivery. They typically outline various
The specific terms of an SLA can vary greatly depending on the type of service being provided.
When an SLA is breached, there are usually pre-defined consequences. These can range from service credits, where