vaatlusjaamade
Vaatlusjaamad, also known as complaint offices or appeal offices, are administrative bodies established in various countries to handle public complaints, grievances, or appeals related to government services, decisions, or administrative actions. In Estonia, the term *vaatlusjaam* (plural *vaatlusjaamad*) refers to local or regional offices that serve as points of contact for citizens to report concerns, seek clarifications, or lodge formal complaints against public authorities.
These offices operate under the supervision of the Ministry of the Interior or local governments and function
In Estonia, the system of vaatlusjaamad was introduced to enhance transparency and accountability in public administration.
The process of submitting a complaint usually begins with a formal written or verbal request, followed by