tarbijakaitseamet

Tarbijakaitseamet, often translated as the Estonian Consumer Protection Authority, is a government authority responsible for consumer protection and market regulation in Estonia. It enforces consumer protection laws, product safety standards, and fair business practices, and it oversees market surveillance to help prevent unsafe goods and misleading conduct.

Its activities include handling complaints from consumers, issuing guidance and information to the public and businesses, and mediating disputes. When violations are detected, Tarbijakaitseamet can issue warnings, impose administrative penalties, require corrective actions, or initiate further enforcement measures. It also conducts inspections of products and services, monitors advertising practices, and reviews consumer contracts and terms to curb unfair terms.

The agency operates under the oversight of the Ministry of Economic Affairs and Communications and cooperates with other national authorities as well as EU institutions. It participates in international networks for consumer protection, shares best practices, and participates in joint enforcement actions when appropriate. Public resources include guidance on consumer rights, how to file complaints, and information on product safety and warranties.

Overall, Tarbijakaitseamet aims to ensure safe and fair markets, support informed consumer choice, and foster trust in the Estonian market by clarifying rules and enforcing compliance among businesses.