tagastamisõiguse

Tagastamisõigus, often translated as the right of return or right of withdrawal, is a consumer protection measure that allows individuals to return goods purchased under certain circumstances. This right is particularly relevant in distance selling, such as online purchases or mail-order catalogs, where the consumer cannot physically inspect the product before buying. In many jurisdictions, consumers have a statutory period, typically 14 days, within which they can decide to return an item without needing to provide a reason.

The scope and conditions of the right of return can vary. Generally, the goods must be returned in their original condition, and the consumer may be responsible for return shipping costs unless the product is faulty or not as described. Certain items, such as personalized goods, perishable products, or digital content that has been downloaded, may be excluded from the right of return. Businesses are obligated to inform consumers about their right of return, including the duration of the withdrawal period and the procedures for returning items. Failure to provide this information can sometimes extend the return period. This consumer protection mechanism aims to balance the convenience of distance selling with the consumer's need for a satisfactory purchasing experience, offering a safety net against impulse buys or products that do not meet expectations.