reservatsioon

Reservatsioon is the act of arranging the use of goods or services for a specific future time, guaranteeing availability for a customer. It is used in hospitality, travel, dining, events, and transportation. A reservation creates a temporary hold or allocation and is typically governed by terms such as date, time, party size, price, and cancellation policy.

Making a reservatsioon usually involves providing customer details, selecting options, and receiving a confirmation number or document. Reservations can be held without payment (a provisional hold), or require a deposit, partial payment, or full prepayment. Confirmation serves as proof of the agreement and helps prevent misunderstandings.

Common types include hotel reservations (rooms), restaurant reservations (tables), travel reservations (flights, trains), and event reservations (seats). Online booking systems and channel managers have become standard, allowing customers to check availability and receive instant confirmations.

Cancellation policies vary, ranging from free cancellation within a window to non-refundable or partially refundable terms. A no-show without prior notice may incur penalties and result in loss of the reservation. Providers manage inventory and may overbook to account for expected no-shows, which can cause conflict if customers arrive late or do not show.

Privacy and data protection are important in reservation processes, as personal information is collected, stored, and processed. Good practice includes clear terms, transparent pricing, and accessible cancellation options.

See also: Booking, Appointment, Reservation system.