panaszkönyvek
Panaszkönyvek, translated as complaint books or suggestion books, are official registers kept in various establishments in Hungary, such as restaurants, hotels, shops, and public institutions. These books serve as a formal channel for customers or citizens to express their grievances, commendations, or suggestions regarding the services they have received. The practice is a legal requirement for many businesses, ensuring a mechanism for feedback and accountability.
Customers can write their comments directly into the panaszkönyv, detailing their experiences. These entries are typically
The panaszkönyv serves multiple purposes. For businesses, it offers valuable insights into customer satisfaction, highlighting areas