oncalltid
Oncalltid is a term used in IT operations and incident management to denote the duration of on-call duty within a defined period. The term blends the English “on-call” with tid, the Swedish word for time, reflecting its use in multilingual teams. It refers to the scheduled portion of time during which an individual is expected to be reachable to respond to incidents.
Definition: Oncalltid measures the amount of time a person is rostered to be on call, not the
Measurement and policy: Oncalltid is usually counted in hours and may include or exclude breaks according to
Relation to performance metrics: Oncalltid is distinct from response time or resolution time. While it reflects
Variations: Definitions of oncalltid vary by organization; some count only the time when a responder is expected