oncalltid

Oncalltid is a term used in IT operations and incident management to denote the duration of on-call duty within a defined period. The term blends the English “on-call” with tid, the Swedish word for time, reflecting its use in multilingual teams. It refers to the scheduled portion of time during which an individual is expected to be reachable to respond to incidents.

Definition: Oncalltid measures the amount of time a person is rostered to be on call, not the time spent actively resolving incidents. It is typically tracked per person, per shift, or per week to support workload balancing and coverage planning.

Measurement and policy: Oncalltid is usually counted in hours and may include or exclude breaks according to organizational policy. It can be recorded in scheduling systems or incident-management tools, and the value is used for staffing decisions, compensation, and fairness across teams.

Relation to performance metrics: Oncalltid is distinct from response time or resolution time. While it reflects duty exposure, other metrics such as mean time to acknowledge (MTTA) or mean time to repair (MTTR) measure incident performance. Together they help evaluate reliability and staffing needs.

Variations: Definitions of oncalltid vary by organization; some count only the time when a responder is expected to take a call, others count the broader “on call” window. See also: on-call, shift scheduling, incident management, MTTA, MTTR.