kuluttajatieto

Kuluttajatieto is a Finnish term for consumer information. In Finland, it is used to describe services, portals and publications that provide guidance to consumers about their rights and obligations when buying goods and services, as well as advice on how to compare products, read contracts, and resolve disputes. The concept encompasses information on product safety, warranties, refunds, returns, consumer contracts, and advice on avoiding scams and misleading marketing. It also covers how to exercise rights in cross-border purchases and awareness of European Union consumer protections that apply in Finland.

In practice, Kuluttajatieto can refer to official sources such as the Finnish Competition and Consumer Authority (Kilpailu- ja kuluttajavirasto, KKV), which issues guidance and handles disputes, as well as non-governmental organizations like Kuluttajaliitto, consumer advice centers, and educational institutions that publish consumer education materials and run helplines. The goal is to empower consumers to make informed decisions, compare prices and terms, and know how to seek redress when problems arise.

Content typically includes explainers on understanding terms of sale, how to file complaints, how returns and refunds work, tips for online shopping, and information about consumer rights under Finnish law and EU directives. Kuluttajatieto thus represents the broader ecosystem of consumer information in Finland rather than a single fixed entity.