korjauspyyntöjä

Korjauspyyntö, literally “repair request,” refers to a formal demand by a buyer or user for the repair, replacement, or repair‑free solution of a product or service that is defective or has failed to perform as promised. The term is common in Finnish consumer law, warranty agreements and public sector procurement where goods and services are subject to quality guarantees.

In consumer transactions, a korjauspyyntö is typically the first step when a defect is discovered during the warranty period. The buyer must notify the seller, manufacturer or service provider in writing, preferably within the time limits established by the Finnish Act on Consumer Protection and the Act on Sale of Goods. Once the request is accepted, the supplier is obliged to arrange the repair or replacement free of charge, unless the defect is due to misuse, accidental damage or incompatible modifications by the consumer. If the supplier refuses or is unable to comply, the consumer may pursue legal remedies such as a claim for compensation or, in extreme cases, the right to rescind the contract under the Finnlian Sale of Goods Act.

In public procurement, korjauspyyntöjä are recorded as part of contractual quality control. International suppliers must adhere to the terms of the procurement contract, and service providers are required to maintain service level agreements that cover timely repair or replacement. Failure to meet these obligations can result in penalties, additional costs to the contracting authority, or even termination of the contract.

Typical forms for submitting a korjauspyyntö include a brief description of the defect, evidence such as photographs or diagnostic reports, and the original purchase documentation. Many Finnish businesses have online portals or dedicated customer support lines for handling such requests. Proper documentation and adherence to statutory time limits help ensure that the consumer’s rights are protected and that the repair process proceeds efficiently.