incidenselhárítás
Incidenselhárítás, or incident management, is a critical process within the field of information technology service management (ITSM). It is defined as the process of restoring normal service operation as quickly as possible and minimizing the adverse impact on business operations. The primary goal of incident management is to ensure that the impact of incidents is minimized and that the IT infrastructure is kept operational.
Incident management typically involves several key activities. The first step is the detection and logging of
The next step is the diagnosis and resolution of the incident. This may involve troubleshooting, identifying
After the incident is resolved, it is important to document the incident, including the cause, resolution steps,
Incident management is an essential part of ITSM, as it helps in maintaining the availability and reliability