incidenciakezelési
Incidenciakezelési, often translated as incident management, is a crucial process in IT service management (ITSM) and other operational fields. Its primary goal is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thereby ensuring that the best possible levels of service quality and availability are maintained. An incident is defined as an unplanned interruption to an IT service or a reduction in the quality of an IT service.
The incident management process typically involves several key stages. The first is incident identification, where a
Following prioritization, incident diagnosis and investigation take place to understand the root cause of the problem.