häirekeskust

Häirekeskus is the Estonian central emergency response service. It is a public authority responsible for receiving emergency calls and coordinating the response of emergency services. The primary function of Häirekeskus is to receive distress calls made on the pan-European emergency number 112. Upon receiving a call, trained operators assess the situation and dispatch the appropriate emergency services, which include the Police and Border Guard Board, the Rescue Board, and the Emergency Medical Service.

Häirekeskus operates 24 hours a day, 7 days a week, ensuring that help is available at any time. The service handles a wide range of emergencies, from medical incidents and fires to traffic accidents and criminal offenses. The goal is to provide a swift and efficient response to all emergency situations, minimizing harm and saving lives. The operators are trained to handle diverse situations, often providing immediate advice and instructions to callers while emergency services are en route.

The organization plays a critical role in public safety by acting as the central point of contact for all emergency needs. It ensures that all emergency resources are utilized effectively and coordinated seamlessly during critical events. Häirekeskus is a vital part of Estonia's emergency response system, contributing significantly to the well-being and security of its citizens.