garantisystemet

Garantisystemet is a Danish term that translates to "the guarantee system." It refers to a legal framework and a set of consumer protection measures designed to safeguard individuals who purchase goods and services. The core principle of Garantisystemet is to provide consumers with legal recourse and compensation in cases where a seller or service provider fails to meet their obligations.

This system is primarily governed by Danish consumer law, including the Sale of Goods Act and other relevant legislation. It establishes rights for consumers regarding product quality, delivery, and service performance. If a product is defective or a service is not performed as agreed, consumers have the right to demand repair, replacement, a price reduction, or cancellation of the contract, with the possibility of financial compensation for any losses incurred.

A key aspect of Garantisystemet is the concept of "mangel" which means defect. Consumers are generally expected to report any defects within a reasonable time after discovering them, and there are specific time limits within which claims can be made. The burden of proof can shift between the consumer and the seller depending on the circumstances, particularly within the first six months of purchase, where a defect is presumed to have existed at the time of sale.

Furthermore, Garantisystemet often involves consumer complaint boards and dispute resolution mechanisms. These bodies provide an avenue for consumers to resolve disputes with businesses outside of the traditional court system, aiming for a more efficient and cost-effective outcome. The existence of such a system fosters trust in the marketplace by ensuring that consumers have protection against unfair business practices.