erispitality

Erispitality is a neologism that describes a specific type of service or attitude encountered in the hospitality industry. It refers to a situation where a host or service provider exhibits a cold, unwelcoming, or even hostile demeanor towards guests, despite the expectation of warmth and welcome inherent in hospitality. This term often highlights a disconnect between the intended function of a service establishment, such as a hotel, restaurant, or event venue, and the actual experience delivered to the customer.

The term "Erispitality" combines the Greek goddess Eris, known for discord and strife, with the word hospitality. It suggests that instead of fostering a pleasant and welcoming environment, the establishment or its staff creates an atmosphere of unpleasantness or contention. Examples might include dismissive staff, a lack of helpfulness, or a general sense of being an inconvenience to the service providers. This is in direct contrast to traditional hospitality, which aims to make guests feel comfortable, valued, and well-cared for. The concept serves to identify and critique instances where the core principles of hospitality are demonstrably absent.