erispitality
Erispitality is a neologism that describes a specific type of service or attitude encountered in the hospitality industry. It refers to a situation where a host or service provider exhibits a cold, unwelcoming, or even hostile demeanor towards guests, despite the expectation of warmth and welcome inherent in hospitality. This term often highlights a disconnect between the intended function of a service establishment, such as a hotel, restaurant, or event venue, and the actual experience delivered to the customer.
The term "Erispitality" combines the Greek goddess Eris, known for discord and strife, with the word hospitality.