deeskaláció
Deeskalation refers to the process of reducing the intensity of a conflict, dispute, or tense situation. It aims to prevent escalation and move towards a more peaceful and constructive resolution. This can involve a variety of techniques, both verbal and non-verbal, employed by individuals or groups involved in or mediating a conflict. The core principle of deeskalation is to decrease emotional arousal, lower the perceived threat, and create an environment where communication and problem-solving can occur.
Common deeskalation strategies include active listening, which involves paying full attention to the other party and
Deeskalation is a vital skill in many contexts, including law enforcement, customer service, conflict resolution, and