brukerombud
Brukerombud, or bruker-ombud, is a title used in several Nordic languages for an official or office dedicated to representing the rights and interests of users or clients of public services. The concept centers on giving individuals a channel to seek information, guidance, and redress when they encounter problems, delays, or perceived unfair treatment in public systems such as healthcare, social services, education, housing, or local government.
Typical tasks of a brukerombud include receiving and handling complaints, providing independent information about rights and
Independence and access are central to the role. A brukerombud is usually designed to operate independently
In practice, the brukerombud serves as a bridge between citizens and public authorities, promoting user rights,