borgerkontakt
Borgerkontakt is a term used in Denmark to describe the interaction between citizens and their municipality or local government. It encompasses various forms of communication and service provision aimed at facilitating citizen engagement and access to public services. This can include digital platforms, physical service centers, telephone hotlines, and direct outreach initiatives. The goal of borgerkontakt is to make it easier for residents to find information, complete administrative tasks, and have their questions answered by their local authorities.
The development of borgerkontakt has been significantly influenced by digital transformation. Many municipalities are investing in
Effective borgerkontakt often involves a "one-stop-shop" approach, where citizens can find a comprehensive range of services