asiakasnavigaatio
Asiakasnavigaatio, which translates to customer navigation, refers to the process by which customers find their way through a business's offerings or services. This concept is particularly relevant in the context of digital platforms like websites and mobile applications, but it also applies to physical retail spaces and service encounters. Effective asiakasnavigaatio aims to make the customer journey as intuitive and seamless as possible, reducing friction and leading to a more satisfying experience.
In a digital environment, this involves the clear organization of content, logical menu structures, effective search
In physical spaces, asiakasnavigaatio is achieved through clear signage, logical store layouts, and helpful staff. The