SLAtarkkailu
SLAtarkkailu, or Service Level Agreement (SLA) monitoring, is the process of tracking and verifying the performance of services against the agreed-upon terms outlined in a Service Level Agreement. SLAs are formal agreements between a service provider and a client that define the expected level of service, including metrics such as uptime, response time, and resolution time. Monitoring these metrics is crucial for ensuring that the service provider meets the agreed-upon standards and for identifying areas where improvements can be made.
SLA monitoring typically involves the use of automated tools and techniques to collect data on service performance.
Effective SLA monitoring requires a proactive approach, where service providers continuously monitor performance and take action