Palvelutasopimus
Palvelutasosopimus, often abbreviated as SLA for Service Level Agreement, is a contract between a service provider and a client that defines the level of service expected from the provider. It specifies the metrics by which the service is measured and the remedies or penalties that apply if the agreed-upon levels are not achieved. SLAs are commonly used in IT services, telecommunications, and other areas where service quality is critical.
The purpose of a Palvelutasosopimus is to set clear expectations for both parties, ensuring transparency and
For service providers, an SLA helps manage customer expectations and provides a framework for service delivery