Kuluttajaneuvonnan

Kuluttajaneuvonta is a Finnish consumer advisory service that provides independent information and guidance to consumers about their rights and obligations in commercial transactions, and about how to resolve disputes with traders. The guidance covers contracts, refunds and returns, warranties and defective products, distance selling, digital services, and practices such as misleading advertising.

Operated by the Finnish Competition and Consumer Authority (Kilpailu- ja kuluttajavirasto, KKV), kuluttajaneuvonta offers general advice to help consumers understand applicable consumer protection laws and remedies. It serves as a first point of contact and may refer individuals to the appropriate authorities or the Kuluttajariitalautakunta (Consumer Disputes Board) for formal dispute resolution. The service emphasizes factual information and does not replace legal advice.

Access is provided through the KKV channels, including information portals and advisory services. The guidance is primarily available in Finnish and Swedish, with other language support as available. By providing practical guidance, kuluttajaneuvonta supports informed decisions and fair treatment in consumer transactions.