Kontaktparet

Kontaktparet, or “the contact pair,” is a term used in Swedish-language administration and organizational settings to denote two designated points of contact for a unit, project, or service. The concept foregrounds continuity and reliable communication by ensuring that inquiries and requests can be routed even if one contact is unavailable.

In Swedish usage, the term is not a technical discipline but a practical label found in policies, guidelines, and contracts. The two roles are typically described as the primary contact and a secondary or backup contact. The arrangement is common in customer service desks, project governance documents, and municipal services where timely information dissemination is important.

Responsibilities commonly assigned to the kontaktparet include receiving inquiries, directing requests to appropriate teams, updating stakeholders, and maintaining up-to-date contact information. Policies usually specify response times, escalation procedures, and the process for updating the contact pair when personnel changes occur. The concept is often implemented through a formal contact policy or service-level agreement to ensure clear accountability and continuity of communication.

See also: Point of contact, Service desk, Contact person, Stakeholder communication.