Hädaabi

Hädaabi is the Estonian term for emergency services or the emergency call system in Estonia. The word is a compound of häda (distress) and abi (aid). It denotes urgent help from authorities such as the police, fire and rescue services, and medical care.

In Estonia, dialing 112 connects to the national emergency center, Häirekeskus, which coordinates responses to incidents. Häirekeskus is part of the Estonian Rescue Board (Päästeamet). The dispatcher assesses the situation and alerts the appropriate agencies; multiple services can be deployed if necessary. The system is designed to operate across the country and to integrate with other EU emergency networks.

Scope and functions. Hädaabi covers medical emergencies, fires, accidents, crimes in progress, and natural or man-made disasters. The emergency response may involve police, fire and rescue, and ambulance services, sometimes working together at the scene or in rapid succession.

Usage and guidance. When calling 112, provide clear information about the location, the nature of the incident, and any hazards, as well as the number of people involved and their condition. Answer the dispatcher’s questions promptly and follow instructions. Calls to 112 are free from any phone, and the system is designed to act quickly to protect life, health, property, and safety.