Garantipolicyer
Garantipolicyer are official statements by a company detailing the guarantees it offers for products or services. In Scandinavian contexts the term garantipolicyer is used, while in English the concept is usually described as guarantee policies or warranty policies. They define what is covered, for how long, and under what conditions customers may claim remedies.
Purpose and scope: They provide clarity for customers, set expectations, and manage risk for the provider. A
Content elements: Coverage, duration, eligibility, exclusions, transferability, claim procedures, proofs of purchase, and responsibility for costs.
Legal and regulatory context: Many jurisdictions regulate warranties and guarantees, requiring clear disclosures and certain minimum
Relation to other policies: Guarantee policies sit alongside return policies, warranties, and service level agreements; they
Criticism and best practices: Vague or lengthy terms can confuse customers; best practices include plain language,
See also: warranties, return policy, service level agreement.