tjänstekatalog

A tjänstekatalog, or service catalog, is a structured inventory of services offered by an organization to its customers or users. It functions as a centralized and detailed menu, clearly listing available services, their descriptions, and associated terms. The primary purpose is to provide transparency and a standardized point of reference for what services are available, how to request them, and what to expect.

This catalog typically contains key information for each service. This includes a clear service name and description outlining its purpose and value. It also details the process for requesting the service and specifies the service level agreements, which define performance standards like response times. Information about costs or pricing, if applicable, and the intended user groups for each service are also common components.

The benefits of maintaining a tjänstekatalog are significant. For users, it simplifies discovery and access to services, managing expectations through clear information. For the service provider, it standardizes service delivery, improves communication, and helps align offered services with business needs. It is a foundational element in IT service management frameworks like ITIL, but the concept is applicable to any department providing internal or external services, such as HR or facilities.

In essence, a tjänstekatalog acts as a vital communication bridge between a service provider and its customers, promoting efficiency, clarity, and consistency in service delivery.