teenustasemetega
Teenustasemetega, often abbreviated as SLA, is a formal agreement between a service provider and a customer that defines the level of service expected from the provider. It outlines the specific metrics, terms, and conditions under which the service will be delivered. Key components of an SLA typically include the scope of services, performance standards, availability guarantees, responsibilities of both parties, and remedies for breaches of the agreement. For example, in IT services, an SLA might specify guaranteed uptime for a server or response times for technical support.
SLAs are crucial for managing expectations and ensuring accountability in service delivery. They provide a clear
When a service provider fails to meet the terms outlined in the SLA, there are usually predefined